The effect of hotel star rating on service tipping strategy and performance of hotels in Kenya. Editon Consortium Journal of Business and Management Studies, [S. l.], v. 3, n. 1, p. 109–124, 2021. DOI: 10.51317/ecjbms.v3i1.261. Disponível em: https://system.rowadvocates.co.ke/index.php/ECJBMS/article/view/261. Acesso em: 24 sep. 2026.